Overview

Adding images to menu items helps Customers better understand what they are ordering and improves the overall online ordering experience. Menu item images display directly with the item during online ordering. 

Storylane

When to Use Menu Item Images

Menu item images work best when:

  • You want to visually highlight popular or signature items

  • Presentation matters to the Customer’s decision-making

  • Items may be unfamiliar to first-time Customers

Images are optional. Not every item needs an image.

Image Guidelines and Best Practices

For best results:

  • Use clear, well-lit photos

  • Avoid text-heavy images

  • Use square images when possible

  • Keep file sizes reasonable for fast loading

  • Images should be at least 767px wide by 556px tall

Images should represent the item accurately.

Step 1: Locate the Menu Item

  • Go to Admin → Menu → Menu Manager


  • Open the menu and category where the item lives
  • Click the menu item to open its settings, Click Item Images



Step 2: Add an Image to the Menu Item

  • Click Choose File

  • Select the image you wish to insert from your computer

  • Click Upload Image

  • You will now see the uploaded image displayed on the right


Step 3: Clear Menu Cache

  • Click CLICK HERE in the yellow box to clear the menu cache

  • Avoid working in multiple CaterZen tabs while editing in Menu Manager

The updated image will be added.

How to Preview the Image After Uploading

After uploading and saving an image, View the menu the same way a Customer would. 

For the most accurate preview: Admin → Online Order Settings → Online Ordering Links

  • Open your online ordering link in a different browser, or

  • Right click on the link to open the link in an incognito/private window

Updating or Replacing an Image

To change an existing image:

  • Open the menu item, click Item Images

  • Click Choose File to select the image from your computer

  • Click Upload Image

The new image will replace the previous one.

What the Customer Sees

When ordering online, Customers will:

  • See the image next to the menu item

  • Be able to better visualize the item before adding it to their order

Images help reduce uncertainty and increase confidence in ordering.

Important Notes

  • Images are tied to the menu item, not the order

  • The same image appears anywhere the item is used

  • Changes apply after saving the item

If an image does not appear right away, you may be prompted to clear your menu cache.

Image Usage Reminder

When uploading images, please make sure you have the rights to use them. CaterZen does not provide or upload food images on your behalf, but our team is happy to help show you how to upload images if you need assistance.


By uploading images to your menu, you confirm that you own the rights to use them or have permission from the image owner.

Best Practices

  • Use images selectively for maximum impact

  • Keep images consistent in style when possible

  • Avoid editing menus in multiple CaterZen tabs at the same time

Troubleshooting

If an image does not appear:

  • Confirm the item was saved

  • Refresh your browser

  • Clear the menu cache if prompted

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Support

For additional help, refer to the CaterZen Support Center or contact our CaterZen Support Team.


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