Overview
The Order Function Drop‑Down Box is your central hub for managing orders in CaterZen. From printing orders and catering tickets to generating reports, duplicating orders, and more — this menu gives you quick access to the most common order actions. Knowing how to use these options will save time and help you respond quickly to customer requests.
Order Function Drop‑Down Box
While the exact options may vary depending on your system permissions and order status, common actions in the Order Function Drop‑Down Box include:
Place Order Again – Quickly reorder the same items. See: Duplicating Past Orders
Print Order – Download a pdf copy of the order details.
Print Catering Ticket / Print Catering Ticket (No Prices) – For internal use.
Get Delivery Directions – Generate directions to the delivery address.
Supplier Report – View supplier-related order info. (See Supplier Ordering Report)
Ticket Audit Log – Review all changes to the ticket. (See View the Ticket Audit Log)
Pull Sheets, Food Prep Report, Production Report – Print kitchen production needs.
BEO Report – Generate a Banquet Event Order.
Open for Editing – Make changes to the order. (See Edit An Existing Order)
Email Tickets – Send catering tickets via email. (See Manually Email a Catering Ticket)
Schedule Reminder – Set a reminder for this order. (See CRM Task Management - The Ultimate Guide)
View Invoice – Open the order’s invoice to Email or download. (See Invoices & Sales Receipts: How to Access, Print, and Differentiate Them)
Print All Reports – Print multiple reports for an order at once.
Attach Files – Upload documents or images. (See Attach A File To An Order)
Refund Order – Process a refund. (See Processing Refunds in CaterZen )
Delete Order / Cancel Order – Remove an order if necessary. (See Cancel or Delete An Order)
When to Use the Order Function Drop‑Down Box
During Customer Calls – Quickly send updated tickets, invoices, or reports.
In the Kitchen – Print production or prep reports for the team.
For Repeat Orders – Save time by placing an identical order again.
For Last‑Minute Changes – Edit or duplicate without leaving the order screen.
Conclusion
Mastering the Order Function Drop‑Down Box lets you manage orders faster, reduce back‑and‑forth steps, and improve your responsiveness to customer needs. By knowing exactly where to find the tools you need — and how to use them — you can handle everything from quick edits to full production reports without slowing down your workflow.
For additional help, refer to the CaterZen Support Center or contact our CaterZen Support Team.
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