Overview


The Ticket Audit Log allows you to view a detailed history of almost every action taken on an order (ticket) from start to finish. Whether you need to know when the order was created, updated, or even deleted—this feature offers full visibility, including which team member performed each task.

You can also export the audit log to Excel or download it as a PDF for your records.

**Explore our Interactive Click-through Guide here or follow the steps below**

Step-by-Step Instructions

Find the Order

  • Go to the Overview, CRM or Calendar tab.

  • Find the order (ticket) you want to review and click the Order ID link.

Open the Ticket Audit Log

  • On the Order Details page, click the Ticket Functions dropdown menu.

  • Select Ticket Audit Log from the list.

Review the Audit Log

  • The Ticket Audit Log will open in a new window.

  • You’ll see a full timeline of actions performed on the ticket—from creation to edits to deletion.

View Employee Actions

  • Each entry includes the name of the employee who completed the action, along with a timestamp.

Export the Audit Log

  • Need a copy? You can export the audit log to Excel or download a PDF version using the buttons at the top of the screen.

Conclusion

You now know how to access and use the Ticket Audit Log to track every step of an order’s lifecycle. It’s a powerful way to ensure accountability, improve transparency, and assist with troubleshooting or record-keeping.


For additional help, refer to the CaterZen Support Center or contact our CaterZen Support Team.

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