Orders

Order Entry: The Complete Guide
Overview The Order Entry tab is where orders and quotes are built. Getting this right keeps your kitchen, delivery team, and financial records in sync. ...
Fri, Aug 15, 2025 at 4:27 PM
Edit An Existing Order
Overview Need to make changes to a customer's order after it's already been placed? CaterZen makes it easy to update order details—like date, time,...
Fri, Aug 15, 2025 at 1:58 PM
Cancel or Delete An Order
Overview In CaterZen, you can either cancel or delete an order depending on the situation. While both options remove the order from active processing, t...
Fri, Aug 15, 2025 at 2:00 PM
Attach A File To An Order
Overview Sometimes customers send documents—like maps, event instructions, or tax exempt documents—that need to be attached to their order for easy referen...
Fri, Aug 15, 2025 at 2:01 PM
View the Ticket Audit Log
Overview The Ticket Audit Log allows you to view a detailed history of almost every action taken on an order (ticket) from start to finish. Whether you ...
Fri, Aug 15, 2025 at 1:55 PM
Manually Email a Catering Ticket
Introduction When you place an order in CaterZen, a catering ticket can be automatically emailed to the customer. However, there may be times when you want...
Fri, Aug 15, 2025 at 12:11 PM
Duplicating Past Orders
Overview: If a customer wants to repeat a previous order on a different day—whether it’s their regular weekly lunch delivery or a favorite catering package...
Thu, Aug 7, 2025 at 10:42 AM
Order Function Drop‑Down Box
Overview The Order Function Drop‑Down Box is your central hub for managing orders in CaterZen. From printing orders and catering tickets to generating repo...
Fri, Aug 15, 2025 at 5:18 PM