Overview

This guide explains how Burq fees are structured and where to find delivery-related financial data in CaterZen.  


If you haven’t set up Burq yet, start with Introduction to Burq in CaterZen and Connecting Burq to CaterZen guide. 

Burq Fee Breakdown

Burq charges your business for each delivery, and all fees are consolidated into the Burq Delivery Fee.

Included in the Burq Delivery Fee

  • Third-Party Provider Delivery Fee (DoorDash, Dlivrd, DeliverThat)

  • $1.99 Transaction Fee

  • $2.00 Platform Fee

  • NOTE: These fees are bundled into the single delivery cost shown during order setup—there are no additional hidden charges.

Delivery Fee Behavior

  • If the delivery fee on the order is unchanged, Burq will display the normal delivery fee automatically.

  • If the delivery fee was manually updated on the order, Burq will label it as “Delivery Fee on Order.”

  • A tooltip clarifies that this is the amount you set to charge your Customer, not the default fee.

  • ⚠️ Once a Burq delivery is booked, the delivery fee cannot be edited.

Driver Tips

Tips can be handled in two ways:

  • During the Burq order process – if none were set earlier.

  • Carried over automatically – if a tip already exists on the order.

Once a tip is defined, it is locked and cannot be changed in the Burq booking flow.

  • Tips are paid directly to the Burq driver.

  • Tips are not part of the Burq Delivery Fee.

Tip Visibility Across CaterZen

Driver tips appear consistently in:

  • Order tickets

  • Invoices

  • Delivery Schedule Report

  • Show Overview (Delivery Manager)

  • Sales Journal

  • Sales Commission Report

  • Exports

Cost Summary

  • Total Cost to CaterZen User = Burq Delivery Fee + Driver Tip

  • Customer Delivery Charge = Your choice

    • Match the cost

    • Mark it up to create margin

    • Subsidize to offer flat-rate pricing

This flexibility allows you to control your delivery profitability.

Reporting & Visibility in CaterZen

Invoices

  • Go to Reports > Invoices.

  • Locate the Tip column.

  • A blue “B” icon next to the tip indicates the order used Burq delivery.
  • The tip amount displays alongside the invoice details.

Sales Journal Report

  • Go to Reports > Sales Journal.

  • Export the Excel Detailed Report.

  • Look for the Burq Delivery column.

  • Use this column to filter and analyze all Burq deliveries.
    • The same fee and tip data also flow into other CaterZen reports for consistency, including Delivery Schedule and Overview.

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Conclusion

With this reporting insight, you can clearly see how Burq fees and driver tips impact your business. Use these tools to fine-tune delivery pricing, monitor costs, and make informed decisions about location participation.


If you need assistance, the CaterZen Support Team is here to help.

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