Support Center

What is Burq? Burq is a third-party delivery platform that integrates directly with CaterZen, connecting you to providers like DeliverThat, DoorDash, and D...

Overview Once you’re ready to use Burq for catering deliveries, you’ll need to connect it to your CaterZen account. This article explains the different bil...

Overview This guide walks you through how to place, track, manage, and troubleshoot Burq deliveries directly within CaterZen.  If you haven’t set up Bu...

Overview CaterZen allows you to manage notifications and contact preferences related to Burq deliveries. This ensures the right people are alerted if there...

Overview This guide explains how Burq fees are structured and where to find delivery-related financial data in CaterZen.   If you haven’t set up Burq y...

Delivery Statuses & Provider Info What do the different Burq delivery statuses mean? Burq provides real-time status updates for each stage of your...

Overview Use these steps when a Burq order has already been completed and you need to adjust the invoice and issue a refund to the Customer. Because th...