Overview

Once you’re ready to use Burq for catering deliveries, you’ll need to connect it to your CaterZen account. This article explains the different billing models, setup steps, and what to know about enabling vs. connecting locations.


Not sure what Burq is or why you’d use it? Start with Introduction to Burq in CaterZen.

Prerequisite: Enable the Burq Module

Before you can connect Burq, the module must be enabled on your CaterZen account.

  • Reach out to the CaterZen Support Team and request that Burq be turned on.

  • Once enabled, Burq settings will appear in your Admin area and you can proceed with the connection.

Important: Billing begins as soon as the Burq Module is enabled for your account by CaterZen Support. Even if you haven’t connected your Burq account in Admin, all enabled locations will still be billed. Customers cannot enable the Burq Module on their own — it must be activated by a member of the CaterZen Team.


Choosing Your Burq Billing Model

You can connect Burq in two ways:

Single Burq Account for All Locations

  • One Burq account covers all enabled locations.

  • One billing contact oversees all activity.

  • Best for centrally managed operations.

Separate Burq Accounts per Location

  • Each location has its own Burq account and billing.

  • Ideal for franchises or independently managed stores.


By default, CaterZen starts with a single account. Switch models in Admin > Global Settings > Burq Deliveries Settings.

Connecting Burq Accounts

Single Account Setup (All Locations Together)

  • Go to Admin > Global Settings > Burq Deliveries Settings.

  • Enter Account Name, Email, and Phone Number.

  • Click Connect to create one Burq account for all enabled locations.

Per-Location Setup (Each Location Individually)

  • Switch to Separate Burq Accounts per Location and click Save.

  • View locations alphabetically, with filters for connected/unconnected.

  • For each location, click Connect and enter:

    • Account Name (often the store/franchise name).

    • Email and Phone Number for the billing contact.

  • Click Connect. Connected locations show a blue highlight and saved details.

  • Previously connected locations can be reconnected easily. If your Burq account was originally created through CaterZen, you can reconnect locations at any time. Burq accounts created separately from CaterZen cannot be connected. When creating a Burq account through CaterZen, you’ll need to use an email address that hasn’t been used yet for creating a Burq account.

Switching Between Models & Disconnecting Accounts

  • You can disconnect accounts to reset and switch models at any time.

  • Disconnecting does not stop billing. If a location is enabled, charges continue until CaterZen Support disables it.

  • With per-location billing, you can disconnect one location at a time or all at once.

Automatic Enablement of New Locations

  • If auto-enable is turned on, new locations are automatically enabled (and billed).

  • If you do not want every new location to have Burq enabled by default, simply uncheck the box labeled “Automatically enable Burq on new locations added” at the bottom of the page at Admin > Global Settings > Burq Deliveries Settings.

Managing Enabled Locations

CaterZen Support manages which locations are billed. To add or remove locations from billing, contact CaterZen Support.

  • Disconnecting Burq accounts in your Admin settings does not cancel billing. Contact Support to stop charges.

  • Visibility vs. Control: You can connect/disconnect Burq accounts, but only CaterZen can enable/disable billing.

  • Reconnecting: Past details are saved for easy reconnection.

Conclusion

Once Burq is connected and payment is set up, you can begin placing delivery orders.

See also:


With Burq connected, you’ll be able to manage third-party deliveries seamlessly inside CaterZen. By completing these steps, you’ll successfully enable and activate Burq for your catering business, allowing for seamless third-party delivery management directly within CaterZen! Our CaterZen Support Team is here to help—don’t hesitate to get in touch with any questions. 

Not a CaterZen customer yet? Discover how our catering software can streamline your business—click here to learn more!