What is Burq?

Burq is a third-party delivery platform that integrates directly with CaterZen, connecting you to providers like DoorDash, Dlivrd, and DeliverThat. It gives caterers a flexible delivery option when in-house drivers aren’t available or when extra support is needed.


Ready to connect Burq to your CaterZen account? See Connecting Burq to CaterZen.

Benefits of Using Burq

  • Backup for Drivers: Use Burq when you don’t have a driver available.

  • Seamless Order Management: All deliveries are managed directly in CaterZen.

  • No Extra Logins: You don’t need to log into Burq separately.

  • Extended Reach: Access Burq’s full delivery network.

  • Scalability: Handle overflow orders during peak times.

  • Real-Time Tracking: Track deliveries live, with updates inside CaterZen.

Who Should Use Burq?

Burq is especially helpful for:

  • Restaurants/Caterers without a dedicated delivery team.

  • Multi-location brands needing a consistent delivery option.

  • Businesses experiencing delivery overflow.

  • Event caterers who occasionally need third-party drivers.

  • Any business that wants a reliable backup when in-house drivers are unavailable.

Pricing

  • $15 per enabled location per month (billed by CaterZen).

  • Delivery fees: Vary based on the provider selected.

  • Additional fees: $1.99 transaction fee + $2.00 platform fee (included in delivery charges).

  • Driver tips: Paid directly to drivers via CaterZen.


Important: Before you can connect Burq, you must contact CaterZen Support to have the Burq Module enabled for your account. Once enabled, you’ll be able to connect Burq accounts in your Admin settings. Billing begins as soon as the Burq Module is enabled for your account by CaterZen Support. Even if you haven’t connected your Burq account in Admin, enabled locations will still be billed.


For a full breakdown, see Understanding Burq Fees & Financial Reports.

Why Do I See Burq Buttons If I Haven’t Enabled It?

Burq features appear in some areas by default:

  • Order Entry: Clicking Burq prompts you to upgrade.

  • Delivery Manager: Burq options show an upgrade prompt.

  • Admin Settings: Burq Delivery Settings appear but redirect to enablement steps.

How Burq Works in CaterZen

Here’s a quick look at the process once Burq is active:

  1. Place an order in CaterZen and choose Burq delivery.

  2. Select a provider (DoorDash, Dlivrd, DeliverThat).

  3. The system assigns a driver and vehicle.

  4. The delivery is booked with real-time tracking.

  5. Delivery costs and driver tips are managed directly in CaterZen.

Next Steps

Ready to use Burq? First, contact CaterZen Support to have the Burq Module turned on for your account. Once enabled, follow Connecting Burq to CaterZen to complete your setup.


Our CaterZen Support Team is here to help—don’t hesitate to get in touch with any questions. 

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