Overview

CaterZen allows you to manage notifications and contact preferences related to Burq deliveries. This ensures the right people are alerted if there’s a delivery issue and that drivers can reach the best contact directly.


If you haven’t set up Burq yet, start with Introduction to Burq in CaterZen and Connecting Burq to CaterZen.

Enabling Burq Delivery Cancellation Notifications

Stay on top of cancelled deliveries by setting up both email and SMS alerts.


Email Notifications

  • Navigate to Admin > Store Notifications.

  • In the Email Notification section, find Cancelled Burq Deliveries.

  • Check the box to enable.

  • Assign an email address to receive alerts.
    • What you’ll see: When a delivery is cancelled, the assigned recipient will receive an email titled:
      “Urgent: Burq Delivery Order #[Order Number] Cancelled”
      The email includes a direct link to the Burq Dashboard for quick action.


Text (SMS) Notifications

  • In the same Store Notifications section, go to the Text Notification tab.

  • Locate Cancelled Burq Deliveries.

  • Enable the setting and assign a valid mobile number.

    • What you’ll see: SMS alerts display:
       “Urgent: Your Burq delivery has been cancelled. Please log into your Burq Dashboard to take action.”

Setting a Preferred Delivery Contact Number

By default, Burq drivers will call the pickup location if they need help with the order. You can override this by setting a dedicated delivery contact number, such as a catering manager.

Assigning a Delivery Contact Number

  • Navigate to Admin > Global Settings > Burq Delivery Settings.

  • Find the section labeled Delivery Contact Number.

  • Enter a direct phone numberc(e.g., catering manager or delivery coordinator).

  • Click Save.

  • Result: This number will now be shared with Burq drivers instead of the pickup location, ensuring calls or texts go to the right person.

Best Practices for Notifications

  • Assign multiple notification recipients if your team spans multiple locations.

  • Use a mobile number for delivery contact to ensure calls or texts are received promptly.

  • Review notification settings regularly, especially when staff roles change.

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Conclusion

By setting up the right notifications and contact preferences, your team can respond quickly to delivery issues and ensure a smooth customer experience.


If you need help, the CaterZen Support Team is just a message away.

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