This article is going to go over how to add groups to the CRM tab and how to assign a group to a customer.  Please note that groups are assigned to a customer versus the industry field is assigned to a company.   A company can only be listed as one type of industry but a customer can be in more than one group.  For example Colleen is a school teacher - she would be assigned to a the group called Schools - but Colleen also orders for her Sunday school class - so she would also be assigned to the group called Church.


Note that under the Marketing Tab - Email Marketing you can select groups to have emails sent to. 

Please see the Email Marketing article.


Note that you can look up all the customers that fall into a group using the Contact Search Icon. 

Please see the Contact Search Icon article.


HOW TO CREATE A GROUP:


1 - Click on the CRM tab and look for the Groups icon.




2 - Next a Pop Up Box will appear with a list of the Groups that have been created.   Please note that if you are new account then there may not be any groups created yet.  




3 - You can use the Create A New Group section to add a new type of Group to your list.   Click Save to add the new group.








4 - To Delete a group you will just click on the Group name - a Pop Up box will appear double checking making sure this is what you intended to do.  If yes then click OK.






You have now reviewed your group list - added a new group - or deleted an existing group.



HOW TO ASSIGN A GROUP TO A CONTACT:


1 - Click on the CRM tab and Search for the contact you want to work with.





2 - Then under the Info Data tab for the customer look for the Group drop down.




3 - Click inside the Group drop down box and select the groups the customer needs to be assigned too.




4 - Remember you can add more than one group to a customer.





5 - Do not forget to click Save after adding the group to the customer.



You have now learned how to create a group and assign a group to a customer.