Overview

Sometimes a Customer may ask to split the payment for one catering order across more than one credit card. For example, one person may want to pay part of the balance, and another person may want to pay the remaining amount.


CaterZen does not currently allow more than one credit card to be attached to a single order for automatic processing. However, you can still handle split credit card payments by manually processing one or both payments from the order.



Important Note About Separate Invoices

You can technically create two separate invoices for the order, but this is usually not the best option.

Creating two separate invoices can cause confusion for your team, especially in production. Staff may think there are two separate orders that need to be prepared, packed, or delivered. For this reason, we recommend keeping the order as one order whenever possible and handling the split payment through manual credit card processing.


If You Manually Process Credit Cards

If your account is set up to manually process credit card payments, splitting the payment is simple.

You will process each card as a separate manual payment on the same order.


Example

Order Total: $500.00
Card 1: $250.00
Card 2: $250.00

You would manually process the first card for $250.00, then manually process the second card for $250.00 on the same order.


If Your Account Automatically Processes Credit Cards

If your account is set up to automatically process credit card payments, you can still split a payment, but you will need to manage the timing.


You have two options:

Option 1: Manually Process Both Payments Before the Automatic Processing Time

You can manually process both credit cards for the requested amounts before the order reaches its normal automatic payment processing time.

This works well if the Customer has already provided both cards and you know exactly how much should be charged to each card.


Option 2: Manually Process One Card and Let the Remaining Balance Process 

You can manually process one of the credit cards before the normal automatic payment processing time. Then, add the second card to the order and allow the system to automatically process the remaining balance based on your account’s payment settings.


Example

Order Total: $500.00
Card 1: $200.00
Card 2: $300.00

You would manually process Card 1 for $200.00 before the automatic payment time. Then, attach Card 2 to the order. When the automatic payment runs, it will process the remaining balance of $300.00.


How to Manually Process a Credit Card Payment

To manually process one of the split payments:

  1. Go to the Accounting tab.
  2. Click Invoices/Catering Tickets.
  3. Use the filters to find the order.
  4. Locate the order and click Create/Edit Payments/Refunds.
  5. Click Create a New Payment/Deposit.
  6. Choose whether the payment is a Payment or Deposit.
  7. Enter the amount you want to charge to that specific card.
  8. Select Credit Card as the payment method.
  9. Choose the saved card or add a new card.
  10. Make sure Process This Payment With... is checked.
  11. Confirm the payment date.
  12. Add any helpful internal notes.
  13. Click Save.


Repeat these steps for the second card if you are manually processing both payments.



Tip: Use Internal Notes

When splitting a payment, it is helpful to add notes showing which card was charged and why. This helps your team understand why multiple payments appear on the order.


Example:

“Split payment requested by Customer. Processed $250.00 on Visa1234. Remaining balance on MC5678”


Support

For additional help, refer to the CaterZen Support Center or contact our CaterZen Support Team.


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