In this article you will learn how to set up a 'From Email' that will enhance the deliverability of emails you send through the CaterZen system.
In order to reduce the chances of emails sent through CaterZen landing in your clients' junk or spam folders, it's essential to ensure the email sender's domain (the website of the "From" email address) matches the sending server's domain (i.e. our software website, restaurantcateringsystems.com).
When an email's "From" address domain (which is typically your website, like avi@houstonbbq.com) and the actual sending server's domain (e.g. restaurantcateringsystems.com) do not match, email providers like Gmail and Yahoo may flag these emails as potential spam.
"From" domain not matching with "sending" domain:
"From" domain matching with "sending" domain:
Ideally, you should set up DomainKeys Identified Mail (DKIM) (here is a walkthrough on setting up DKIM with CaterZen) as a long-term solution for avoiding the spam box. In the short term, we recommend using our provided '[email protected]' address as the 'From Email' to increase your chances for successful email delivery.
You would still be able to receive email replies to your email address by adding it to the "Reply To Email", which is separate from the "From Email".
Here is a video on how to set up your "From Email".
Here are step-by-step instructions on how to add our recommended server domain email as the "From Email" to your Marketing Emails.
1 - Click the Marketing tab and then the Email Marketing link
2 - When creating or editing a marketing email under Step 4 Give the Campaign a From Email Address - you will copy [email protected] and paste it in the From Email box.
3 - You will then continue with your creating or editing your email.
You have now learned how to add our recommended server domain email as the "From Email" to your Marketing Emails.