In this article we will go over how to use the Rapid Reply Interface.
Note you can also access the Rapid Reply Interface via your CaterZen account:
Admin tab - Marketing Settings section - Rapid Reply bubble - Restaurant Interface link. Then the steps below will match once logged in.
Here is a video on how to use the Rapid Reply Interface.
Here are step by step instructions on how to use the Rapid Reply Interface.
1 - Log into the your Rapid Reply Interface Account. www.RestaurantCateringSystems.com/sms
2 - Once logged in you may not see any messages. Click on the Settings Wheel icon.
3 - Location: choose your location
Play Sound: choose a sound for when a notification has been sent
Mute Notifications After Sending Messages: choose time frame for notifications
4 - On the left side is the Thread of Messages
5 - A Blue Dot will appear for New Messages.
6 - Messages that have been read will not have a blue dot.
7 - If you want to delete a message use the Trash Can icon
8 - Click OK to approve the deletion of the message
9 - Be sure to scroll through and see the whole thread of the messages
First message sent:
Recorded message sent:
Replies from the customer on the interface:
10 - Here is where you can Reply Back to the Customer
11 - Click the Send icon to send the message
You have now learned how to use your Rapid Reply Interface.