In this article we will go over how to use the Rapid Reply Interface.

Note you can also access the Rapid Reply Interface via your CaterZen account:

Admin tab - Marketing Settings section - Rapid Reply bubble - Restaurant Interface link.   Then the steps below will match once logged in.

Here is a video on how to use the Rapid Reply Interface.

Here are step by step instructions on how to use the Rapid Reply Interface.  

1 - Log into the your Rapid Reply Interface Account.

2 - Once logged in you may not see any messages.  Click on the Settings Wheel icon.

3 - Location:  choose your location

      Play Sound:  choose a sound for when a notification has been sent

      Mute Notifications After Sending Messages:  choose time frame for notifications

4 - On the left side is the Thread of Messages

5 - A Blue Dot will appear for New Messages.   

6 - Messages that have been read will not have a blue dot.

7 - If you want to delete a message use the Trash Can icon

8 - Click OK to approve the deletion of the message

9 - Be sure to scroll through and see the whole thread of the messages

     First message sent:

     Recorded message sent:

     Replies from the customer on the interface:

10 - Here is where you can Reply Back to the Customer

11 - Click the Send icon to send the message

You have now learned how to use your Rapid Reply Interface.