In this article we will go over how to set up Rapid Reply in your CaterZen account. Note that the CaterZen team will have to set up the back end items before you can set up on the admin side.
Here is a video on how to set up Rapid Reply in your CaterZen account.
Here are step by step instructions on how to set up Rapid Reply in your CaterZen account.
1 - Click on the Admin tab
2 - Under the Marketing Setting section - click on the Rapid Reply bubble - then the Rapid Reply Settings link
3 - NOTE the CaterZen team will have already set up some of the settings for you in your account.
4 - Write down the number that we have added to your account. You will give this number to your phone company so that they can configure the Busy/No Answer Call Forward.
5 - Reply Message: This is the message that will be sent to your customers. Please note you can make changes but DO NOT delete out the https://bit.ly/2RrR6wv link. This is the link that will re-direct to the tracking link.
6 - Call Answer Text or Audio: This is the recording that will be played to your customer. We have pre-loaded this recording for you. If you want to record your own file you can upload that message
7 - Reply Notifications: If a customer gets forwarded to the Rapid Reply system you can have the notification sent your phone or an email. Note anything that is sent as a text is .01 per message.
8 - Mute Notifications After Sending Messages: You can choose mute or a list of time frames for notifications to be sent.
9 - Reply Message when OPEN - This is the message that will automatically be sent to people who are forwarded when the number is busy and the location is open
10 - Call Answer Text or Audio when OPEN - This is message that will be said or displayed when a customer is forwarded to your busy number when the location is open. Note if the customer presses 1 they will enter in their mobile number and if they press 2 they can leave a message.
11 - Reply Message when CLOSED - This is the message that will automatically be sent to people who are forwarded when the number is busy and the location is closed
12 - Call Answer Text or Audio when CLOSED - This is message that will be said or displayed when a customer is forwarded to your busy number when the location is open. Note if the customer presses 1 they will enter in their mobile number and if they press 2 they can leave a message.
13 - Once you are done click the Save This Information tab.
You have now learned how to configure all the settings for Rapid Reply.